Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What are your terms?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?
Frequently Asked Questions
Can special scales be provided for special requirements? How about special sizes?
Can the scales be washed down?
How do I choose the right Parts Counting Scale for my application?
How do the Large Floor Scales (Series 5200) stack up against the competition?
How long will the optional battery pack last?
If your scale should happen to need repair, what is the typical “turn-around” time?
What is the advantage in purchasing scales and weighing equipment from Arlyn Scales?
What is the benefit of stainless steel load sensors?
Where are the Arlyn brand scales manufactured?
Why are Arlyn Scales so inexpensive?